Request Lens Credit
Automated Credit Processing is now in place!
Use this Request Lens Credit Form ONLY if your patient order was originally placed before February 3, 2025 (invoice # ending in -00) OR if you are submitting a Patient Cancellation or Breakage/Other request.
Select Reason for Lens Credit Request
Physical lens returns* are required for credit consideration in cases of Patient Cancellation. Please complete the custom lens return authorization form and include it with all previously ordered lenses for this patient and send to:
Art Optical Credit Dept.
3175 3 Mile Road NW
Walker, MI 49534
*Art Optical is not responsible for lens returns sent to us via a non-traceable method.
All “OTHER” lens credit requests require physical lens returns* for inspection. Please contact Art Optical Customer Care at 800.253.9364 to request a Return Authorization (RA#) and then complete the custom lens return authorization form and include it with returned lenses to be assessed to:
Art Optical Credit Dept.
3175 3 Mile Road NW
Walker, MI 49534
*Art Optical is not responsible for lens returns sent to us via a non-traceable method.
Art Optical
Monday‑Friday, 6am‑7pm EST
Phone: 800.253.9364
